Privacy Policy
Speals Australia Pty Ltd | 01/07/2015
Privacy Policy
Speals Australia Pty Ltd ACN 601 413 843
("Speals") owns www.speals.com.au together with other electronic platforms which may be accessed by internet accessible devices ("Website").
At Speals, we place great importance on protecting the privacy of our Website users and we take all reasonable steps to ensure your information is protected from misuse or unauthorised disclosure. This Privacy Policy describes our practices in collecting, using, disclosing, retaining and protecting your personal information that we or our service providers collect through the Website application, service, or tool (collectively "Services") regardless of how you access or use them, including through mobile devices.
This Privacy Policy is in addition to and should be read in conjunction with the Terms of Use which govern the use of the Website.
By using our Services you are consenting to us collecting, using, disclosing and retaining your personal information as outlined in this Privacy Policy and in our Terms of Use.
What information does Speals collect?
1. Personal Information
"Personal information" is information from which you can be identified such as name, address, telephone number or email address.
Speals aims to deliver a superior purchasing platform where various advertisers can sell their products directly to consumers. In order to achieve this, Speals collects a variety of personal information you provide when you use our Services including, but not limited to:
identifying information such as your name, addresses, telephone numbers or email addresses;
buying information for a particular transaction or other transaction-based content you generate;
financial information such as credit card or bank account numbers in connection with a transaction;
postage, billing and other information to purchase or post an item;
in some instances, you may provide age, gender and interest information; and
additional information we are required or authorised by law to request in order to authenticate or identify you to use or verify the information we have collected.
When asked to submit personal information, you will be informed what information is required. A failure to provide certain personal information when prompted may mean that we are unable to provide you with information or services from the Website.
2. Non-personal information
Speals also collects non-personal information such as device IDs and unique identifiers, device types, IDs for advertising and geo-location
information and to track data including the total number of visits to the Website, the number of visitors to each page of the Website, the general geographical areas from where those visitors accessed the Website and the domain names of our visitor's internet service providers. This information is used to gain an understanding as to how our visitors use the Website in order to improve the Services offered.
3. Personal Information from other sources
Where permitted by law, we may supplement the information we collect with information from third parties. For example we may collect demographic information that is publically available, additional contact information, credit check information and information from credit bureaus as permitted by law. We may combine information you give us with information we collect from other sources and use it for any purpose disclosed in this Privacy Policy.
If you give us personal information about someone else, you must do so only with their consent. You agree to inform them that we have collected their personal information and tell them how we collect, use and disclose the personal information.
4. Passive Information
As visitors navigate around the Website, certain information may be passively collected. We and our third party service providers passively collect and use information in a variety of ways including:
through your web browser;
using cookies; and
using pixel tags, web beacons, clear GIFs or other similar technologies.
Through your web browser
Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (PC or Macintosh), screen resolution, operating system version and internet browser type and version. We may collect similar information, such as your device type and identifier, including whether you access the Website thorough a mobile device.
Using Cookies
Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Website, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively and to personalize your experience while using the Website. We also use cookies to recognise your computer or device, which makes your use of the Website easier. In addition, we use cookies to gather statistical information about the Website to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are mostly likely to appeal to you and display them while you are on the Website. We may also use cookies in online advertising to track consumer responses to our advertisements.
You can refuse to accept these cookies by following your browser’s instructions. However, if you do not accept them, you may experience
some inconvenience in your use of the Website. You may also not receive advertising or other offers from us that are relevant to your interests and needs.
Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”) allows us to, among other things, serve you more tailored information, facilitate your ongoing access to and use of the Website, and collect and store information about your use of the Website. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limited acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including:
Flash applications used in connection with the Website or our online content.
Using pixel tags, web beacons, clear GIFs or other similar technologies
Pixel tags, web beacons, clear GIFs or other similar technologies may be used in connection with some Website pages and HTML formatted e-mail messages to, among other things, track the purchases of Website users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Website usage and response rates.
The use of cookies, pixel tags, web beacons, clear GIFs or other similar technologies allows us to improve our Services and personalise advertising and marketing to provide a safer and personalised experience on our Website. It also allows our third party advertises to deliver advertisements about suitable products or services when you visit the Website. These advertisers may place pixel tags, web beacons, clear GIFs or similar technologies on the Website and other websites and also place or recognise third party cookies when you visit the Website or other websites or web properties. They may use information about your visits to the Website and other websites or web properties to provide advertisements about goods and services that may be of interest to you.
5. IP Address
Your IP address is a number that is automatically assigned to the computer that you are using by you internet service provider. Web servers automatically identify your computer by the IP address assigned to it during your session online. IP addresses are identified and logged automatically in our server log files whenever a user visits the Website, along with the time of the visit and the page (s) that were visited. We use IP addresses for purposes such as calculating Website usage levels, helping diagnose server problems and administering the Website.
6. Device Information
We may collect information about your mobile device, such as a unique device identifier.
How we Use Information
We use the personal information we collect to operate, improve and personalise our Services, to contact you and provide you customer service, customise our advertising and marketing, and to detect, prevent and mitigate fraudulent or illegal activities. You agree that we may use your personal information as follows:
1. Operate, improve and personalise our Services
Provide you use of and access to our Services;
Provide you site content that includes products that we think you will like;
Give you access to your purchase history, internal email and other features;
Customise, measure, and improve our sites, applications and Services;
Provide other services requested by you as described when we collect the information;
We may use geo-location information to provide you with location-based services, such as advertising, search results and other personalised content;
2. Contact you and provide you customer service
Provide customer support you request for our Services or for the products offered by members of our corporate family and their financial institution partners;
Contact you, either via email or telephone (using autodialed or pre-recorded calls), text (SMS) messages (if applicable) as authorised by you to resolve disputes, collect fees and troubleshoot problems with your account or our Services and for other purposes authorised by law and consistent with this Privacy Policy; and
Compare the personal information you provide for accuracy, and verify it with third parties as necessary;
3. Customise our advertising and marketing communications with you
Customise, measure and improve our content and advertising based on your customisation preferences;
Contact you, either via email, telephone, text (SMS) messages (if applicable based on your consent), postal mail or otherwise as authorised by you, to: offer vouchers, discounts and special promotions, and inform you about our services and those of our corporate family. You agree that eBay will use the contact information you have provided to contact you by email and/or SMS text if you have consented to such contact. Message and data rates may apply;
Deliver targeted marketing, service updates and promotional offers based on your communication preferences;
4. Detect, prevent and mitigate fraudulent or illegal activities
Prevent, detect and investigate fraud, security breaches and potentially prohibited or illegal activities; and
Enforce our Terms and Conditions or other applicable policies.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions and take other actions permitted by law. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
To who we may disclose information
Speals may use or disclose personal information about you to:
our affiliates for the purposes described in this Privacy Policy;
our third party service providers who provide services such as website hosting and moderating, mobile application hosting, advertisers from who users contract with through the Website, infrastructure provision, IT services, customer service, email and direct mail delivery services, auditing services and other services, in order to enable them to provide services; and
third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
Speals will only use the personal information for the purpose for which it was collected or as may otherwise be permitted by law. In addition, we use and disclose information collected through the Website as we believe to be necessary or appropriate:
as permitted by applicable law;
to comply with legal processes;
to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
to enforce our terms and conditions;
to protect our operations or those of any of our affiliates;
to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.
We may disclose and sell your information to third parties for the purpose for which it was collected or as may otherwise be permitted by law.
We may use, disclose and sell information collected through the Website to third parties in other ways with your consent.
We may use and disclose information we collect passively or which is not personally identifiable for any other purpose, unless otherwise prohibited by law. If we combine information that is not personally identifiable with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information.
Third Party Sites and Services
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practice of any third parties, including any third party operating any site or web property (including, without limitation, any application) that is available through the Website or to which this Website contains a link. The availability of, or inclusion of a link to, any such site or property on the Website does not imply endorsement of it by us or by our affiliates.
Security
We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.
Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres and information access authorisation controls.
Electronic data is stored on a secure location within Australia. We use reasonable organisational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be 100% secure. Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, we make every reasonable effort to prevent such occurrences.
You acknowledge that Speals gives no assurance with regards to personal and sensitive information being transmitted by you to Speals. Speals will not be liable in any way in relation to any breach or security or unintended loss or disclosure of information due to the Website being linked to the Internet.
You can assist us in keeping your personal information secure by maintaining the confidentiality of any passwords and accounts we issue to you for access and use of our Website. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below. Speals accepts no responsibility for any unauthorised use of any password and/ or account.
Your Choices
We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:
1. receiving meeting information from us by opting out within your “my profile” section;
2. receiving marketing communications from us: if you no longer want to receive marketing communications from us on a going forward basis you may opt out by contacting us via email at sales@speals.com.au.
In your response please provide your name, identify the form of marketing communication that you no long wish to receive, and include the address to which they are currently sent; and
3. our sharing of your personal information with affiliates and third party partners: if you would prefer that we not share your personal information on a going forward basis with our affiliates and/or third party partners for their marketing purposes you may opt out by writing to us at sales@speals.com.au. In your response please provide your name, email address and state you know longer want your personal information shared.
We will seek to comply with your request as soon as reasonably practicable.
Please note that if you opt out of a service as described above, we will not be able to remove your personal information from the databases of our affiliates with which we have already shared your information.
Please note that if you opt out of receiving marketing related messages from us, we may still send you important transactional and administrative messages.
Access to your personal information
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access or correct it. If you wish to access your personal information, please contact us using the details set out in the "Contact us" section of this Privacy Policy setting out your name and email address and the details of your request. We will acknowledge receipt of your request within 7 days and endeavour to respond to your request within 30 days.
Complaints
Please forward any complaints to sales@speals.com.au and we will respond to your issue within 7 days.
Use of site by Minors
The Website is not directed to individuals under the age of 18, and we request that these individuals not provide personal information through the Website.
Sensitive Information
Unless we specifically request or invite it, we ask that you do not send us, and you do not disclose, any sensitive personal information (eg. information relating to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Website or otherwise to us. In those cases where we may request or invite you to provide sensitive information, we will only do so where it is reasonably necessary for us to complete a particular service and with your express consent.
Updates to this Privacy Policy
Speals may modify the Privacy Policy at anytime, and such modifications shall be deemed effective immediately upon posting on the Website. Continued use of the Website shall constitute your acceptance of the modified Privacy Policy. Since you will be bound by the amended terms and conditions, you should visit this page periodically to review the Privacy Policy.
This Privacy Policy was last updated in July 2015.
Contacting Us
If you have any questions about this Privacy Policy, please contact us by email to sales@speals.com.au or contact our head office on (02) 9114-9922
